Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome ! We are committed to delivering your soccer jerseys safely and efficiently throughout South Africa.

Processing Times

* All orders are processed within 1–3 business days after payment has been confirmed.
* During peak seasons, promotions, or public holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times within South Africa:

* Major Cities: 3–7 business days
* Regional Areas: 5–10 business days
* Remote Areas: 7–14 business days

Please note that delivery times are estimates and may vary depending on courier operations and location.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress.

Delivery Address

Customers are responsible for providing accurate delivery information. Jersey HQ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Delayed or Lost Packages

While we work with reliable courier partners, unforeseen delays may occasionally occur. If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist in tracking your package.

Damaged Parcels

If your order arrives damaged:

1. Take clear photos of the package and product.
2. Contact us within 48 hours of receiving your order.
3. Our team will review the issue and provide a suitable resolution.

International Sourcing

Jersey HQ specializes in sourcing a wide range of soccer jerseys from international suppliers. As a result, certain products may require additional handling and shipping time. Customers will be notified if extended delivery times apply to their order.

Order Changes and Cancellations

Orders may only be modified or cancelled before they have been processed for shipment. Once an order has been dispatched, changes or cancellations cannot be guaranteed.

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)

Thank you for choosing Jersey HQ. We appreciate your support and look forward to helping you represent your favorite team in style! ⚽🏆